77% satisfied customers - this is the result of our current survey of Globality Health policyholders. Further information on this survey may be found on this blog post.
Since January 2020, we have been regularly asking our policyholders, if they would be likely to recommend Globality Health to others from a scale of 0 to 10, whilst also offering them the opportunity to comment further on their assessment. “More than a quarter of our clients have responded to the survey sent out by e-mail – a fantastic feedback rate,” explains Dr. Cornelia Roeskau, board member responsible for sales and customer service at Globality Health. “We are extremely excited about the high number of positive responses from our customers.”
In May, 55% of those we surveyed provided a rating of 9 or 10 points. A further 22% gave a score of 7 or 8 points for a recommendation. Together, we can therefore count 77% of our policyholders among our “satisfied customers”.
Results of our customer survey, May 2020
In our new customer satisfaction section, we now regularly publish the results of the monthly surveys as well as providing an overview of the results from the previous months. In addition, feedback from individual policyholders can also be found here.
“Of course we do not only publish positive feedback. If our customers agree, we will also make critical comments transparent here”, explains Dr. Cornelia Roeskau. “We believe in our range of services and in our customer support. The positive results of our customer surveys motivates us to continue to give our best. We thank all participants for their evaluations.”
If you have not found what you are looking for here, please contact us. We will be pleased to advise you personally.
A radical-pragmatic proposal for life with (and after) Corona - Paris, Oslo, Madrid, Warsaw, Vienna, Berlin. Europe's cities are closing down again and shutting down their operations. More and more metropolises are considered risk areas. Closing hours, curfews and bans on accommodation are the result. The Corona pandemic is becoming a crisis of the big cities and metropolitan areas.
With the UK having left the EU at the start of the new year, more and more Britons are moving to Germany. Since the Brexit referendum in 2016, more than 30,000 Britons have acquired German citizenship. Far more live in Germany without a German passport.
Getting a COVID-19 vaccination quickly is currently a high priority for most people. Expats in particular are eagerly awaiting the end of social distancing so that they can get to know the host country and the foreign culture in which they live more thoroughly - or once again visit family in their home country. Globality Health is now supporting its insureds by covering the cost of vaccinations.
