FAQ COVID-19

  • For any questions in regards to the COVID-19 pandemic, please consult our FAQ document available here. 

About Globality Health

Globality Health is an internationally experienced health insurer. Within the Munich Re Group we are the centre of excellence for a very special target group: expats – i.e. those people who live and work abroad for extended periods of time.

Special people
deserve a special service

There are over 30 million expats througout the world – and their number is growing constantly. As a result Globality Health operates in a highly dynamic environment with its first class health insurance services. Internationally active companies but personal clients who want to insure themselves privately before a long term stay abroad trust in our experience.

Our company headquarters has been in Luxembourg since 2008. A truly international team works here daily to provide the best possible service and first class health insurance solutions. World-wide and around the clock.

For our customers we combine our world-wide know-how with belonging to one of the strong international insurance groups. At the same time we rely on our own global service network. You receive the best of two worlds: international experience and local, individual care.

10 good reasons
why Globality Health should be your choice.

Multilingual
Multilingual

All documents and brochures, all forms and services and all Globality Health’s online portals are available to you in five languages.

Personal contact person
Personal contact person

We place great value on personal, direct care. For this reason we provide you with your own personal contact person in our various service departments.

Compliance
Compliance

Right from the start, even during the production of an offer Globality Health checks - by consulting corresponding data - under what conditions insurance cover can be offered. Also over the period of the contract regular compliance checks take place.

Direct assumption of costs world-wide
Direct assumption of costs world-wide

Our world-wide assistance and service partners offer all Globality Health customers first class care and fast and simple access to the best possible medical care available locally.

Free choice of doctor and hospital
Free choice of doctor and hospital

Our Globality Health tariffs guarantee free choice of doctor and hospital, while at the same time the full scope of services of the particular tariff is retained.

Comprehensive scope of services
Comprehensive scope of services

The tariffs Globality CoGenio® and Globality YouGenio® offer comprehensive insurance cover for in-patient, out-patient and dental treatment and assistance services.

No limits to services
No limits to services

The tariff Globality CoGenio® provides for the population of policy holders – this is what we call the entirety of policy holders - in one group insurance contract, for example all employees of a company – there is no financial cap.

Online portal
Online portal

On our website www.globality-health.com you can access our online portal via a personal login. Depending of the type of access you have, there is a variety of online services at your disposal.

Performance reporting
Performance reporting

We help you with the monitoring of your IPMI contract. Defined finance reports answer specific queries about your contract. We report transparently about the quality of our services. Regular checks of the agreed service level agreements.

Mobile invoicing of services via the App
Mobile invoicing of services via the App

With the "My Globality App" submitting invoices is quicker and simpler for you.

Our Online Services

All policy holders have direct access to our online services for even more comfort and service. All documents are securely and centrally accessible at all times to policy holders by using a personal login.

My Globality offers amongst other things access to the following online services:
  • Eclaims – access and follow up accounts online
  • View and download contract documents
  • Provider Search – find world-wide medical service providers, inclusive comprehensive information and contact details.
  • Information on countries for expats – risk profiles, useful advice, additional information
  • All services can also be accessed via our app
  • HR portal – log in and out easily online