Following the recent developments in connection with the COVID-19 pandemic, Globality Health and its partners have to adapt to the circumstances and the restrictions that apply in many countries. Please rest assured that Globality Health will continue to be available to you worldwide. All departments and partners of Globality Health are fully operational and can be reached through the known contact channels. We remain available for you through our MyGlobality Portal, mobile App,  e-mail and phone. We do not experience any negative side effects on service levels or turnaround times.

For any questions in regards to the COVID-19 pandemic, please consult our FAQ document available here. This document is updated regularly reflecting the development of the pandemic.

Service & Support

Follow these easy steps to find the best solution for your issue. If you cannot find an answer to your question or would rather talk with us personally, please contact our support team.

We’re here to help.

Answer the questions below to help us better understand your problem:

Customer Satisfaction

Whether they stay abroad for a few months, several years or for a lifetime – we remain at the side of our insurants 24/7. It is our aim to offer a service with a real benefit – tailored to the particular needs and requirements of expatriates. In monthly driven customer surveys, we determine the percentage of our clients who would recommend Globality Health to friends and acquaintances – on a scale of 0-10.

Learn more

Self-service, reinvented
The all-new My Globality App

Submit your insurance claims with the touch of a button in the My Globality app. The app also provides easy, convenient access to your important insurance information including plan coverage, emergency contact information, and FAQs.