General information on Digital Doctor
This service is available to all insured members above the age of 18 who have active insurance cover within your tariff. It provides you with worldwide access, 24/7, 365 days a year, to medical advice from qualified medical professionals as well as tele medical treatment from specialists in various specialties.
In addition to being able to consult a doctor in the event of illness, the digital possibilities of telemedicine allow you to quickly and conveniently clarify from any location whether certain minor health complaints or illnesses require a physical consultation, as well as allowing you to receive specialist advice on your medical question. During the tele medical consultation, the doctor in charge will record your medical history, evaluate any existing findings, and if necessary, suggest further diagnostic measures and possible treatment options This allows you to benefit from valuable, straightforward support in making your decision with regard to further medical treatment and ensures that you are provided with high quality, prompt medical care where necessary. This in turn ensures that lasting treatment success can be achieved. In the event that further examinations or treatment should
be necessary locally, we will refer you to the appropriate experts and medical service providers. Our partners are subject to constant quality control, which ensures that the best possible treatment is guaranteed for you in accordance with the applicable medical guidelines.