Policy Administrator – Spanish speaking (m/f/d)

Munsbach, Luxemburg – You will guide Clients, individuals and groups, through their initial application and ensure the smooth handling of their insurance policy lifecycle. You will be part of the Policy Administration team within the Operations department and work within the legal framework following internal guidelines and processes.

About Globality Health

Globality S.A. is an international health insurer and the center of competence for the expatriate healthcare business of the Munich Re Group. With more than 65 million expatriates living and working world-wide, Globality operates in a rapidly growing, highly dynamic market. Internationally operating companies and their expatriate staff as well as individuals and their families place their trust in Globality’s expertise. The company launched its operations in April 2008. With headquarters based in Munsbach, Luxembourg and its world spanning network of assistance and service partners, Globality’s reach is truly global.

Your Responsibilities

  • Analysing client’s needs and establishing appropriate contracts.
  • Evaluating and accepting risks and determining premium and payment allocation in new contracts.
  • Providing accurate international Customer Service both by phone and in writing to clients, distribution partners and HR Departments.
  • Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation, overall department reporting.
  • Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration.
  • Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards.
  • Ensuring that the appropriate medium is used for both internal –and external communication.
  • Acting as a point of contact for any query in regards to policy administration.
  • Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures, compliance and legal issues.

Your Profile

Relevant experience in Client Services/ Policy Administration in the insurance sector, preferably in Health Insurance.

Able to clearly and comprehensively outline complex issues both verbally and in writing.

Strong client service focus.

Be able to work in a team as well as autonomously.

Excellent organizational skills and the ability to manage own work efficiently.

Ability to meet deadlines and prioritize work effectively.

Ability to work in a regulated environment and to respect the external and internal guidelines.

Outstanding communication skills, proactive and solution oriented.

Ability to maintain performance and positive relationships in stressful situations.

Strong attention to detail and self-motivation.

Good command of MS office products.

Fluent English and Spanish – any other language would be an asset (French /Dutch/German).

Service Service Service

Apply now!

If you would be a great fit for the Globality Health team, send us your CV and cover letter via: recruitment@globality-health.com