Client Service Officer – French & English speaking (m/f/d)

Munsbach, Luxemburg – The overall goal of this role is to provide flawless support and accurate information to individual and corporate clients. In this position, you will directly report to the Claims and Customer Service Manager within the Operations department.

About Globality Health

Globality S.A. is an international health insurer and the center of competence for the expatriate healthcare business of the Munich Re Group. With more than 65 million expatriates living and working world-wide, Globality operates in a rapidly growing, highly dynamic market. Internationally operating companies and their expatriate staff as well as individuals and their families place their trust in Globality’s expertise. The company launched its operations in April 2008. With headquarters based in Munsbach, Luxembourg and its world spanning network of assistance and service partners, Globality’s reach is truly global.

Your Responsibilities

Answer incoming telephone calls from clients, brokers, partners or providers accurately and professionally to facilitate the achievement of a high level of client satisfaction;
Make follow up calls to clients and internal departments and build a rapport with each client;
Respond to clients’ and brokers’ enquiries accurately and professionally and if necessary, liaise with other departments in the company or our offices worldwide for support, and ensure that an efficient and professional response is given to achieve client satisfaction and retention;
Commit to the department’s service standards affecting turnaround times;
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients;
Participate in departmental medical training to expand knowledge of medical terminology and procedures;
Other Ad hoc duties.

As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.

Your Profile

First proven experience in client services or in administration in the medical or insurance area.

Interest in health and medical matters.

Outstanding communication skills, both verbally and in writing.

Ability to clearly and comprehensibly outline complex issues.

Positive attitude and strong desire to meet client demands.

Ability to work efficiently within an international team environment as well as to work under pressure while still submitting high quality results.

Honesty and integrity are further behavioral competencies required.

Flawless English and French are required for this role.

Fluent German, Spanish or Dutch would be a distinctive advantage.

Apply now!

If you would be a great fit for the Globality Health team, send us your CV and cover letter via: recruitment@globality-health.com