Degree in Computer Science or equivalent experience.
At least 3 years’ experience in similar position.
Solid knowledge of Windows OS and Windows Server OS.
Expertise in Active Directory, Office 365, and Exchange maintenance.
Knowledge in PC hardware, Thin Clients, Printers, computer peripherals, Mobile devices (iOS, Android).
Knowledge in Client PC connectivity – Ethernet, TCP/IP and VPN – and file server fundamentals.
Be passionate about technology and about helping people.
Detail-oriented, organized, and willing to learn.
Strong customer service and troubleshooting skills.
Ability to communicate technical information, both verbal and written, to a wide range of end-users.
Excellent written and verbal English is mandatory for this role. German and/or French are considered as an asset.